Terms and Conditions for Let’s Play Indoor Playground & Cafe

Welcome to Let’s Play Indoor Playground & Café! To ensure a safe and enjoyable experience for everyone, please carefully read and adhere to the following terms and conditions.

1. General Admission

  • Supervision: All children must be accompanied by a parent or guardian aged 18 or older. Supervisors are responsible for the safety and behaviour of the children in their care.

  • Age Restrictions: The playground is designed for children aged one to 12. Children outside this age range may be restricted from certain activities. The toddler area is for children under 4 years old. Children over this age will be asked to move to the bigger playground to ensure the safety of smaller children.

  • Please leave your own food at home. We have a strict no outside food policy.

  • Management reserves the right to refuse entry at any time.

2. Health and Safety

  • Health Declaration: Guests should not visit if they or their children are feeling unwell, have a fever, or show symptoms of any contagious illness. A $50 clean up fee will be charged to any person who is sick on the equipment.

  • Socks Requirement: Socks must be worn at all times in the playground area.

  • Prohibited Items: Food, drinks, sharp objects, and loose items (such as jewelry or keys) are not allowed in the play areas.

  • Allergies: The facility is not allergen-free. Parents/guardians are responsible for ensuring that children with allergies avoid exposure to potential allergens.

  • Smoking: Strictly no smoking in or around Let’s Play Indoor Playground

  • Running: running is not permitted at any time.

3. Playground Rules

  • Three-Story Playground: Children must be within the designated age and height requirements to use the three-story playground. Running, pushing, and rough play are prohibited.

  • Rock Climbing Wall: The climbing wall is for children aged 1 and up and only under the supervision of the Little Messy Learners team as part of a scheduled Little Messy Learners class.

  • Foam Pit: Only one child at a time may jump into the foam pit. Diving or flipping into the foam pit is strictly prohibited. This area is only under the supervision of Little Messy Learners team as part of a scheduled Little Messy Learners class.

  • Jumping Castles: Follow the posted weight and capacity limits. Jumping castles should not be overcrowded, and aggressive play is not allowed. Climbing of the jumping castles is strictly prohibited.

  • Slides: all children and adults must go down the slide in a forward sitting position. Feet first only.

  • Ball pits: balls must stay in the ball pit at all times. Throwing of the balls is not permitted.

4. Behavioral Expectations

  • Respectful Behavior: All guests are expected to treat others with respect. Bullying, inappropriate language, and physical aggression will not be tolerated and may result in removal from the facility without refund.

  • Parental Supervision: Parents/guardians must actively supervise their children. Staff are present to ensure safety but are not responsible for one-on-one supervision.

  • Damage to Property: Any damage caused to the playground equipment or facilities by a guest (intentionally or unintentionally) may result in repair fees.

5. Liability

  • Assumption of Risk: By entering the facility, parents/guardians acknowledge the inherent risks associated with indoor play activities and agree that Let’s Play Indoor Playground and Cafe is not liable for any injuries or accidents caused by misuse of equipment of lack of supervision.

  • Personal Belongings: Let’s Play Indoor Playground is not responsible for lost or stolen items. Please use lockers provided or keep valuables with you.

6. Bookings and Cancellations

  • Party Bookings: A non-refundable deposit is required for all party bookings. Changes to bookings must be made at least 7 days in advance.

  • Cancellations: Cancellations made within 6 days of the booking date will incur a 50% cancellation fee.

7. Emergencies

  • Evacuation Procedures: In the event of an emergency, follow staff instructions and the posted evacuation routes. Do not attempt to retrieve personal belongings during an evacuation.

8. Photography and Videography

  • Personal Use: Photography and videography are allowed for personal use only. However, please respect the privacy of other guests and avoid capturing images of children other than your own.

  • Promotional Use: By entering the facility, you consent to Let’s Play Indoor Playground using any images or video footage taken for promotional purposes.

9. Right to Refuse Service
Let’s Play Indoor Playground reserves the right to refuse service or entry to any guest not adhering to these terms and conditions.

10. Amendments
Let’s Play Indoor Playground reserves the right to update or change these terms and conditions at any time without prior notice.

Thank you for your cooperation. Enjoy your visit to Let’s Play Indoor Playground and Café!